I have known of Steve and his work for a number of years and I found his observations to be of great benefit when driving change, wanting evidence-based perspective to drive improvements and remind our internal teams of the ‘reality’ that customers can face in store.
Since moving to the US, I have maintained an interest in Steve’s observations and his way of working translated seamlessly to visiting stores in the US and providing his expertise on best practice and guidance for senior executives.
Mark Ibbotson – Asda COO, Walmart EVP Central Ops and Realty (2013-2020)
Your integrity and honesty was deeply appreciated by me and the entire Tesco team.
Dave Lewis, former CEO of Tesco
Working with Steve definitely made Walmart better.
Greg Foran, former CEO of Walmart US
A warm welcome (back)
Some of you who have followed here for many, many moons will recall our original blog “UK-Retailers” which focused on…
Read More about A warm welcome (back)>
Whole Foods – What is the wider plan?
As we enjoyed the yearly pilgrimage to Florida for Disney, Universal and a fair bit of retail therapy (visiting for…
Read More about Whole Foods – What is the wider plan?>
Waitrose Unpacked and #plasticfree
When visiting the Reduced Plastic / Waitrose Unpacked store some weeks ago, I was struck by the customer feedback hub…
Read More about Waitrose Unpacked and #plasticfree>