Today is ‘Dave-eve’ with one day until Dave Lewis takes the helm at the UK’s biggest retailer. Grocery Insight are counting down to the start of his reign with an improvement point per day. Due to the growing nature of the list causing issues with our template, please click on Tesco to see all the posts containing the 28 (or so) ‘to do’ points.
Store standards
So for this round up blog, we tackle arguably the 4 biggest points in relative detail. Store standards has been covered across the scape forever on Twitter and indeed in earlier blogs. Its a point that continues to centre around in store hours allocations as much as anything else. There is a continuing theme of accepting the unacceptable, bad management and morale that seems to be permanently through the floor.
There has been a continual erosion of talent from within the retail side, the future leaders seem to be a bunch of graduates who are dropped into focus shops with all the hours under the sun to play with. The removal of the team leader band in stores will eliminate a step up that I made (way back when) and other young non graduates can make.
The issue is around control, what can you control in your 4 walls? All too often, there are credible complaints about the various debacles from HQ, Bangalore seems guilty of a number of errors on price with questionable promotional tactics also fair comment.
Within the 4 walls however clearance areas are a consistent weak point with managers galore just walking past, leaving out of code products on sale. Displays are untidy, missing SELs and untidy stores are controllable in store. There aren’t enough hours but there doesn’t appear to be good management around prioritising the tasks for the day, with basic retailing going out of the window, it seems no one walks the
- Range / Pricing
- Availability
- Hours
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Grocery Insight provide market insight on the UK sector with a focus on individual retailers such as Tesco. This insight is useful to various stakeholders and due to my store based focus. Insight can be delivered to suppliers to focus on growth opportunities, analysts and investors to assess the business performance and long term outlook and retailers themselves to assess best practice.