Waitrose Unwrapped – Oxford
- Unwrapped is the first store of its kind from Waitrose, looking at ways to reduce plastic usage in store.
- There are a number of initiatives in this store, reducing plastic in Fruit & Vegetables notably.
- Their refill zone is strong, these feature a number of products and liquids that are sold 'loose'.
- Wooden signage adorned the store, highlighting all of the ways the store has reduced plastic.
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Please note. All of our reports are provided 'as is' and are not designed to provide guidance, or thoughts on a specific retailer, rather our observations on the specific store, on the day we visited. All trademarks remain the property of their respective owners and Grocery Insight is in no way affiliated with any retailer, or brand mentioned in these reports.
Number of pages: 107
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|Is there any form of disclaimer attached to your reports?||Absolutely, glad you asked! Our reports are not endorsed, nor approved by any retailer who is featured via one of our store visits, our visits are unannounced and conducted in the same way that a customer would visit a store. Equally, our research is independent and any findings and/or observations are just that, they do not represent advice, nor guidance on the relative performance of any retailer(s) featured within the site. All trademarks remain the property of their respective owners.|
- Waitrose Unpacked - An introduction
- Waitrose Unpacked - Trial - Further thoughts
- Store Foyer and Customer Service
- Produce & Floral
- Meat and Fish
- Ambient and Fresh Foods
- Refill Station and Feedback Hub
- Household and Health & Beauty
I have known of Steve and his work for a number of years and I found his observations to be of great benefit when driving change, wanting evidence-based perspective to drive improvements and remind our internal teams of the 'reality' that customers can face in store.
Since moving to the US, I have maintained an interest in Steve's observations and his way of working translated seamlessly to visiting stores in the US and providing his expertise on best practice and guidance for senior executives.
Mark Ibbotson - Asda COO, Walmart EVP Central Ops and Realty (2013-2020)
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